Terms of service

This is a courtesy translation. In the event of any discrepancy, the Spanish version prevails, as BEWTOC CORBI SL is a Spanish company and this contract is governed by Spanish law.

These terms govern the purchase of the game server hosting services provided by BEWTOC CORBI SL (hereinafter, "host4play") through host4play.com. By placing an order, the customer states that they have read and accepted them.

1. Purpose of the service

host4play provides the customer with a game server hosted on its infrastructure, with the memory, processor and disk resources stated in the chosen plan, and a web panel to manage it.

The server is delivered configured and ready to use. The resources stated in each plan are the guaranteed ones: the server may use more if the machine hosting it has spare capacity at that moment, without this granting any right to keep that surplus.

2. Ordering and provisioning

Orders are placed from the panel, choosing game, plan, location and name. The contract is formed when payment is confirmed.

The server is usually available within minutes. Where there is no spare capacity in the chosen location, this is stated before payment and provisioning may take up to 24 hours, during which additional capacity is brought online.

3. Prices, taxes and invoicing

Published prices are stated including Spanish VAT and are the same for all customers, regardless of their country of residence.

host4play applies the regime available to micro-enterprises, as it does not exceed the cross-border sales threshold within the European Union, and therefore charges the Spanish rate. Should that threshold be exceeded, this would be communicated with the notice period set out in section 11 before any change is applied.

For customers resident outside the European Union, the service is located in their country and the transaction is not subject to Spanish VAT; their invoice is issued without it. The advertised price is the same in all cases.

An invoice is issued for every charge and is available in the customer's panel.

4. Payment and renewal

Payment is made by card through Stripe. host4play does not store card details: they are handled entirely by the payment gateway.

The service is contracted by periods and renews automatically unless cancelled. Each renewal is charged in advance using the same payment method.

If a charge fails, the service is not interrupted immediately: retries are made over several days and the customer is notified by email. Only if the charge still has not completed after that period does section 7 apply.

5. Right of withdrawal

Consumers have fourteen (14) calendar days to withdraw from the contract without giving a reason, under Spanish Royal Legislative Decree 1/2007.

Exception applicable to this service. When ordering, the customer expressly requests that performance begins immediately and acknowledges that, once the server has been created and made available, they lose the right of withdrawal in respect of the part already performed, under article 103(m) of that legislation.

If withdrawal is exercised before the server has been created, the full amount is refunded.

6. Cancellation by the customer

The customer may cancel at any time from their panel, with no penalty and no minimum term. Cancelling stops the next renewal: the server keeps running until the end of the period already paid for, with no refund of the unused fraction.

7. Suspension and termination

Once the expiry date passes without renewal, the server is suspended: it stops being reachable but is not deleted. The customer's data is kept for 30 days after termination, during which the server can be reactivated with all of its content intact.

host4play may suspend a server immediately, without refund, where its use breaches section 8, compromises the security of the infrastructure or affects the service of other customers.

8. Acceptable use

Servers may not be used to:

• host or distribute unlawful content, or content infringing third-party rights;
• carry out attacks, scans, bulk email or any activity that harms third parties;
• run software unrelated to the purpose of the service, such as cryptocurrency mining or intensive processing unrelated to the game contracted;
• resell the service without express written authorisation;
• circumvent the resource limits of the plan contracted.

The customer is solely responsible for the content they host and for the conduct of the players they give access to.

9. Availability and maintenance

host4play works to an availability target of 99.9% per month, excluding scheduled maintenance windows, which are announced in advance whenever possible, and causes beyond our control.

Compatibility is not guaranteed with modifications, extensions or game versions other than those offered, nor is the operation of content installed by the customer.

10. Liability

host4play is liable for the correct provision of the service under these terms. Its liability is limited, except where the law does not allow it, to the amount paid by the customer in the three months preceding the event giving rise to it.

We are not liable for data loss arising from the customer's own actions, nor for loss of profit or indirect damages.

11. Changes to the terms and prices

host4play may amend these terms and its prices. Changes are communicated by email with at least thirty (30) days' notice and do not affect the period already paid for. If the customer does not agree, they may cancel before the changes take effect.

12. Data protection

The processing of personal data is governed by our privacy policy.

13. Governing law and dispute resolution

These terms are governed by Spanish law. Where the customer is a consumer, the courts of their place of residence shall have jurisdiction; in all other cases, those of Alicante, Spain.

Consumers resident in the European Union may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.